THE NEED FOR SPEED
Iowa Orthodontic Solutions runs like a well-oiled machine. Once a patient walks through the door, they are checked-in and seated in a dental chair before they ever finish that Jennifer Aniston article in Us Weekly.
But the practice’s worst nightmares were lurking in the depths of their servers. They knew their system was past its prime, but it’s hard to worry about aging technology when more important things need your attention—like your patients.
To consistently deliver quick and friendly service, Iowa Orthodontic Solutions needed a snappy new system, and one they could rely on.
WHAT THEY NEEDED
A faster system to reduce patient wait times
The ability to quickly share files across multiple locations (including X-ray images)
Backups of their patient information in case of accidental deletion
Before ever replacing a single computer in the Iowa Orthodontic Solutions’ office, Grand Consulting met with Dr. Hull to identify his biggest concerns and pain points. Once we had a complete understanding of his needs, we proposed a revamp of their entire server infrastructure.
With this improved setup, we could safely secure their data, back it up, and restore it quickly if anything unexpected ever happened.
With a faster and more stable system, they never have to worry about patients waiting on slow or offline computers. They can also send large X-ray files to other offices faster than it takes for novocaine to set in.
On a Sunday afternoon, Grand Consulting received a worried call from Dr. Hull. He had accidentally deleted some important files and was concerned they were gone forever. Because of the upgrades put into place by Grand Consulting, we were able to access their latest backup and restore all of Dr. Hull’s files within mere minutes.
ABOUT THIS CLIENT
Iowa Orthodontic Solutions
Des Moines, Iowa