Help Desk Technician Apprentice

Grand Consulting is a small, but growing, information technology company located in Des Moines, Iowa. We provide support for clients in professional service industries such as dental, healthcare, eyecare, law, accounting, creative, and construction. We manage our clients’ digital needs including installation, maintenance, and security of the technology they need to run their businesses.

We are excited to hire our first apprentice—a Help Desk Technician. This is part of our new three-year Information Technology Apprenticeship Program developed in partnership with the Technology Association of Iowa and with the approval of the U.S. Department of Labor, Office of Apprenticeship.

The apprenticeship is a paid, full-time position located in Des Moines, Iowa. This position does NOT require experience in the technology field. Instead, we are looking for someone eager to learn and ready to establish a new career in our industry.

This program is centered around hands-on learning and mentorship. It will provide an opportunity to gain valuable experience and get a foot in the door. You will learn by doing and your progress will be regularly monitored and assessed. By the end of the program, you will be fully-trained and just as skilled as any other member of our team.

WHAT YOU WILL LEARN

  • Small business computer network setup and maintenance.

  • Server and network setup.

  • Workstation installation and configuration.

  • Hardware and software troubleshooting.

  • General computer support and maintenance.

IDEAL CANDIDATE

  • Possesses a genuine interest in learning more about computers and technology.

  • Hungry for knowledge and determined to improve upon their own skill set.

  • Enjoys helping people and solving problems.

  • Patient and understanding when dealing with others.

REQUIREMENTS

  • Live in the Greater Des Moines Area.

  • Available to work 40 hours a week.

  • Willing to attend additional classroom instruction outside of business hours.

  • A valid driver’s license and vehicle for transportation.

  • Capable of lifting and moving up to 30 lbs of equipment.

WHAT WE OFFER 

  • Salary and health insurance.

  • Reimbursement for all job-related expenses.

  • Freedom to choose your own tools.

  • A friendly and encouraging work atmosphere.

HOW TO APPLY

We want to know more about you and why you're interested in this apprenticeship. Send us your personal story. Leave out the work experience, that's all in your resume. Tell us about who you are as a person. 

  • Why you are pursuing this position?

  • Why do you want to work with us?

  • What motivates you?

  • What interests you? What hobbies do you enjoy?

  • What experiences have shaped you into who you’ve become?

A diverse and inclusive workplace is important to us at Grand Consulting and something we value greatly. We welcome people from different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, a fun place to work, and we would love to hear from you. 

To apply, email your story and single-page resume to careers@grandconsulting.com with the subject line: Help Desk Technician Apprentice.

Learn more about our Information Technology Apprenticeship Program